ProServeIT expands cloud-first managed IT support for 24/7 operations

By AI, Created 5:30 PM UTC, May 19, 2026, /AGP/ – ProServeIT says it is expanding managed IT services built for always-on businesses, with SureCall cited as a customer validating the model. The pitch: cloud-first support, proactive monitoring and faster response for organizations that cannot tolerate downtime.

Why it matters: - ProServeIT is targeting organizations that run around the clock and need IT support that can keep pace with mission-critical operations. - The company is positioning its managed services as a way to reduce downtime, support distributed teams and prepare customers for future technology changes. - SureCall, a long-running contact center operator, is being used as a proof point for the model.

What happened: - ProServeIT said on May 19, 2026, that it is expanding its people-first, cloud-first managed IT services for organizations with 24/7 operational needs. - The Mississauga, Ontario-based Microsoft partner said its approach is validated by SureCall, a contact center services provider that depends on always-available technology. - ProServeIT President Eric Sugar said the company focuses on trusted partnerships, stable environments and support for organizations that operate nonstop. - SureCall CEO and Founder Marc Bombenon said ProServeIT has been consistent, responsive and deeply understands the contact center’s environment.

The details: - ProServeIT said its managed services combine platform expertise, proactive monitoring and responsive support. - The company said the model is designed to help businesses maintain continuity, scale securely and prepare for future innovation. - ProServeIT said the services are built for organizations that cannot afford downtime. - SureCall, founded in 1982, operates 24/7 contact center services across Canada, the United States and the United Kingdom. - SureCall partnered with ProServeIT to support cloud-based operations and keep services available for workers and customers. - ProServeIT said its managed IT services are built for distributed organizations, cloud-first architectures, remote workforces and evolving technology needs. - The company said it is also helping customers prepare for responsible adoption of emerging technologies such as artificial intelligence. - ProServeIT said it was founded in 2002 and is headquartered in the Greater Toronto Area, with additional offices in Prince Edward Island, Illinois, New Mexico, Paris and Ho Chi Minh City. - ProServeIT said it serves clients across North America and helps organizations with cloud, data, security and modern work. - SureCall said its GoodCall™ program, launched in 2016, donates part of revenue to nonprofits and registered charities. - SureCall said it became a Certified B Corporation in 2019 and a signatory to the United Nations Global Compact. - More information is available on ProServeIT’s website and SureCall’s website.

Between the lines: - The announcement frames managed IT as a business continuity issue, not just a technology service. - ProServeIT is leaning on a customer example to reinforce its claim that cloud-first support can meet the needs of always-on operations. - The emphasis on human-centered service and long-term partnership suggests ProServeIT is competing on trust and responsiveness as much as on technical capability.

What’s next: - ProServeIT is likely to keep marketing its managed services to organizations with remote, distributed or 24/7 operations. - The company is also signaling that AI readiness will be part of future client conversations. - SureCall is expected to continue relying on cloud-based support as part of its ongoing technology strategy.

The bottom line: - ProServeIT is using SureCall as evidence that its cloud-first managed IT model can support nonstop businesses that need reliability above all else.